Every recruitment agency aims to be faster and more efficient in service delivery. 

The path to achieve this is often difficult and complex to navigate as it requires consistently applied improvements over an extended period of time.

As the saying goes “Rome wasn’t built in a day, but they were laying bricks every hour.”

The Capability Maturity Model (CMM) is a useful tool to help organisations map their journey to achieve real business capability improvement, by identifying the intermediate steps on the improvement journey.

Here is a CMM contextualised for Agent Recruitment, building in observations from key industry players and our own consulting work.

The CMM is further defined in the downloadable resource.

We hope you find it useful in your growth journey. 

Of course, feel free to contact us for pointers on how to apply the model to grow organisational capabilities.